Refund policy
We want you to be fully satisfied with your purchase. Please review the details below regarding returns and exchanges before placing your order.
No General Returns or Exchanges
We do not offer returns or exchanges for online orders. Because of this, we strongly encourage you to review your order carefully — including product details, quantity, and variant selection — before completing your purchase.
Wrong Product Received
While we take great care in fulfilling every order accurately, mistakes can occasionally happen. If you receive the wrong product, here's what to do:
- Contact us within 24 hours of delivery via phone or WhatsApp at +92 317 810 17 13, or by email at support@veerjee.shop, with your order number and details of the issue.
- Provide clear photos of the product you received, including the packaging and any labels, so we can verify the issue quickly.
- Wait for verification. Once our team reviews and confirms the mistake, your item will be made eligible for a return and exchange.
Claims submitted after the 24-hour window unfortunately cannot be accommodated, so please check your order as soon as it arrives.
Return Conditions
If your return and exchange request is approved after verification, the following conditions apply:
- The product must be returned in its original packaging.
- The product must be unused and in the same condition it was received.
- Items that have been opened, used, or damaged after delivery will not be eligible for return or exchange.
How to Reach Us
If you believe you've received the wrong item, or have any questions about this policy, please contact us with your order details as soon as possible:
- Phone / WhatsApp: +92 317 810 17 13
- Email: support@veerjee.shop
- Visit Us In Person: Near Gurudwara Janam Asthan, Nankana Sahib, Pakistan